The Livewire is designed to be powered by your car's battery. When the car’s ignition is turned off and no power is provided, the device will not track. Some vehicles will still provide power even when the ignition is powered off. In that case, the device will then try to track every 6 hours.
If your vehicle still provides power when the ignition is off, please remove the tracker if the car will be powered off for long periods of time (more than a day or two) because it may drain the battery. Please check your vehicle's owner's manual for details.
When the ignition is turned back on and the car starts to move, it will track once every 1 minute of motion.

It is best to have a professional installer or a mechanic install it as they are familiar with these types of devices. You can also check the wiring diagram on the Getting Started tab.

Please make sure that the device was wired correctly according to the wiring diagram. You also want to check the external antenna placement as well. If the unit is still not showing on the map
after your test drive, please call or email our tech support team.

We suggest placing the antenna inside of the plastic area of the dashboard inside the car. It will be able to receive a GPS signal without interference. Make sure there is no metal surrounding or blocking the antenna and that it is not sitting on any electrical components such as a radio.

Please make sure the tracker is securely plugged into the OBD II port. Place the device on a 20-minute drive. Remember that your device reports in 1-minute intervals so the device needs to be sensing movement for at least a couple of intervals for you to get a report.

GPS devices often drift when reporting their location depending on the surrounding of the GPS device. Every time the device sends a new location, it receives information from the GPS satellites. This calculation can differ slightly and buildings, trees, and the atmosphere can affect the quality of the location that the device provides.

This could be a compatibility concern with the web browser that you are using. We optimized our GPS Platform to function best on widely used web browsers such as Mozilla Firefox and Google Chrome. If you are having problems viewing certain features on our site, we recommend that you view it through Mozilla Firefox. You can download and install it for free at http://www.mozilla.org/en-US/firefox/new/.

Please try to clear the cookies and cache on your phone's internet browser and load the page again. You can also try using another internet browser on your phones such as Dolphin - which is available for free in the iTunes and Google Play store. If you are still having problems, you will need to contact your mobile carrier or phone manufacturer for support. You can alternatively use our free app.

The street view is a feature provided by Google Maps, our preferred mapping vendor. Google occasionally updates these images on their own.

 

BEFORE CALLING SUPPORT :

The Red LED on your Livewire Vehicle Tracker flashes in 2-digit codes to help you troubleshoot issues

Roughly speaking, the first digit tells you what general area is having a problem (hardware, modem, GPS, et al). The second digit gives specific error information. Since there can be more than one error condition at a time, the device rotates through the error codes (for example, both the GPS is not tracking a satellite and the modem is not registered).

Example: 3 Flashes followed by 4 Flashes would be code 3-4.

Have this information with you and preferably have access to the device before you contact us for support, so tech support can effectively troubleshoot.