Blue Light is GPS - When the blue light is blinking fast, it is acquiring satellite connection. Once connected, the light will blink blue at a steady pace, indicating that it is receiving location information.

Orange Light is Power - The orange light will blink while charging. Once the battery is full, the battery light will go off. When the battery is low, it will blink orange at a steady pace. If you have not charged the device for a long time and the light does not light up when the device is plugged in, please charge the device for at least 6 hours, and try to power it on.

Green Light is GSM Signal - This indicator blinks to indicate that the device has successfully connected to the GSM network. If there is no signal, the light will remain off.

Press and hold the power button for 5 seconds and release. The LED lights will light up and become solid until the device is booted up, and then the CDMA and GPS LEDs will blink. Give it about 10-15 seconds to be fully booted up upon powering on. 

To turn it off, you will need to quickly double-tap the same power button. You'll see the red LED lit up for about a minute as the unit is powering down. When that LED turns off, that means the unit is now powered off.

The SOS button is ideal for personal tracking. A good example would be using it for a child who goes on a school trip. If they get lost, they press and hold the button for 5-6 seconds and, you'll receive an email or text message of the child's exact location. You can set up a "Panic" alert on the web platform.
Please click this link to see the tutorial video for setting alerts on the platform.

Our GPS devices ship out pre-activated. You can log in to our tracking platform by going to www.brickhousesecurity.com, hover over Login at the top and select GPS on the drop-down menu and use the login information that will be emailed to you. You can also log in here.

If you haven’t received your login email, please check your spam filters in your email address. You can call us at 800-654-7966 or contact us here.

If you didn't purchase your device pre-activated, please visit our Activations page here.

The battery life of any motion-sensitive device, like a GPS tracker, depends on how often it detects movement. The 1-minute tracking interval will give you around 13 tracking hours. You can set the device to report less often to preserve the battery life. When the device is not moving, the battery will last longer as it is not being used as extensively.

This unit doesn't have a separate battery pack. If you suspect that the battery life is not enough for your particular needs, we suggest you use a different unit like our hardwired Livewire units or our TrackPort GPS.

If you purchased the optional Fast Charge cable, it will cut down your charge time to about 20 hours. This is an optional accessory that will not come with the Nano or the Battery Pack. Please see our website for this item or feel free to call one of our product specialists to purchase it. You will charge the Nano and the battery pack together.

All GPS devices transmit information when it is moving. The battery information comes from valid GPS messages sent from the device to our servers. The site displays the last valid battery indicator message that was received. If your device wasn't outdoors, in a good GPS area, or wasn't in motion, the battery indicator messages will not have been received from the site for the battery percentage to be updated.

Please make sure the tracker is powered on by pressing the power button until you see LED lights lit up. Place the device where it has a clear line of sight to the sky and take it on a 20-minute drive. Remember that your device reports in 1-minute intervals so the device needs to be sensing movement for at least a couple of intervals for you to get a report.

GPS devices often drift when reporting their location depending on the surrounding of the GPS device. Every time the device sends a new location, it receives information from the GPS satellites. This calculation can differ slightly and buildings, trees, and the atmosphere can affect the quality of the location that the device provides.

This could be a compatibility concern with the web browser that you are using. We optimized our GPS Platform to function best on widely used web browsers such as Mozilla Firefox and Google Chrome. If you are having problems viewing certain features on our site, we recommend that you view it through Mozilla Firefox. You can download and install it for free at http://www.mozilla.org/en-US/firefox/new/.

Please try to clear the cookies and cache on your phone's internet browser and load the page again. You can also try using another internet browser on your phones such as Dolphin - which is available for free in the iTunes and Google Play store. If you are still having problems, you will need to contact your mobile carrier or phone manufacturer for support. You can alternatively use our free app.

The street view is a feature provided by Google Maps who is our preferred mapping vendor. Google occasionally updates these images on their own.

If the battery died on your Spark Nano 3.0 and you recharged it, you must also power it back on, as the device will stay powered off. Please hold down the power button up to 3-4 seconds or until you see the lights react.