If you are on windows, plug your camera into your PC and navigate to "My Computer" or "This PC". You should see your body camera's assigned drive letter. Usually, D, E, or F. Depending on how many devices are connected to your computer. Right-click on the drive letter assigned to your body camera and select "Format" towards the bottom. Another window will pop up showing you the settings available to format your device. Make sure the "File System" is set to fat32 if your camera is a 32GB model or smaller or exFAT if your camera is 64GB or larger. Enable "Quick Format" and then press "Start". Your device is now formatted.

Plug your camera into a wall charger and take note of the status of the blue light. If the blue light is solid but the camera still will not hold a charge you will need to replace the battery. If the blue light does not come on or starts to flicker or is constantly flickering, please contact us.

The LCD will automatically turn off to save power or you can always press the "display off" (light bulb) button as well.

You can view the files directly on the device, using the HDMI or AV out port to view on a TV or transferring the files via USB to a PC. Note: If your camera is in police software mode you will have to use the police software.