How do I play the files back? My media player is giving me a "Missing Codec Error"?
We suggest that you try to use VLC Media Player to play the video files back. You can easily download it for free online in only a few minutes. Sometimes Windows Media Player and Quicktime cannot read the file type that this camera records in.
Please go to this website directly: http://www.videolan.org/vlc/
Here is the link to video tutorials showing how to install VLC Media Player for Windows and Mac: How to View Your Recordings with VLC Media Player.
Attached below is the user manual for this device. For Technical Support, please call 800-654-7966.