Jan 16, 2020
When you plug the pen into your USB port, make sure that the plug is not upside-down. The plug on the pen is very thin and can be plugged in backward. Make sure that the 4 gold contacts on the pen plug are touching the gold contacts in the USB port. If you are using a USB extension cable and the pen is plugged into it correctly and still not being seen by the PC, remove it from the cable and plug it directly into the PC USB port.
We suggest that you try to use VLC Media Player to play the video files back. You can easily download it for free online in only a few minutes. Sometimes Windows Media Player and Quicktime cannot read the file type that this camera records in. Please go to this website directly: http://www.videolan.org/vlc/.
Click this link to learn How to View Your Recordings with VLC Media Player.