Jan 16, 2020
We suggest that you try to use VLC Media Player to play the video files back. You can easily download it for free online in only a few minutes. Sometimes Windows Media Player and Quicktime cannot read the file type that this camera records in. Please go to this website directly: http://www.videolan.org/vlc/.
Click this link to learn How to View Your Recordings with VLC Media Player.
Check the micro SD card to see that it has been inserted properly. Disconnect and wait 30 seconds before reconnecting, or try a different USB port on the computer.
Please see below for full instructions in the attached copy of the User Guide for this device.