To help get you started with your device, please review this short tutorial video:
Tutorial Video: Livewire GPS Tracker Getting Started
Livewire Quick Start Guide
Livewire Wiring Guide
Click the attachment below to view or download the full manual for the Livewire GPS Tracker.
Our GPS devices ship out pre-activated. You can log in to our tracking platform by going to www.brickhousesecurity.com, hover over Login at the top and select GPS on the drop-down menu and use the login information that will be emailed to you. You can also log in here.
If you haven’t received your login email, please check your spam filters in your email address. You can call us at 800-654-7966 or contact us here.
If you didn't purchase your device pre-activated, please visit our Activations page here.
If your vehicle still provides power when the ignition is off, please remove the tracker if the car will be powered off for long periods of time (more than a day or two) because it may drain the battery. Please check your vehicle's owner's manual for details.
When the ignition is turned back on and the car starts to move, it will track once every 1 minute of motion.
after your test drive, please call or email our tech support team.
The street view is a feature provided by Google Maps, our preferred mapping vendor. Google occasionally updates these images on their own.
BEFORE CALLING SUPPORT :
The Red LED on your Livewire Vehicle Tracker flashes in 2-digit codes to help you troubleshoot issues
Roughly speaking, the first digit tells you what general area is having a problem (hardware, modem, GPS, et al). The second digit gives specific error information. Since there can be more than one error condition at a time, the device rotates through the error codes (for example, both the GPS is not tracking a satellite and the modem is not registered).
Example: 3 Flashes followed by 4 Flashes would be code 3-4.
Have this information with you and preferably have access to the device before you contact us for support, so tech support can effectively troubleshoot.