The TrackPort 2.0 is designed to be powered by your car's battery. When the car’s ignition is turned off and no power is provided, the device will not track. Some vehicles will still provide power even when the ignition is powered off. In that case, the device will then try to track every 6 hours.
If your vehicle still provides power when the ignition is off, please remove the tracker if the car will be powered off for long periods of time (more than a day or two) because it may drain the battery. Please check your vehicle's owner's manual for details.
When the ignition is turned back on and the car starts to move, it will track once every 1 minute of motion.

Plug the TrackPort into your car’s OBD-II port. The On-Board Diagnostics ports became standard in vehicles manufactured for sale in the United States after January 1st, 1996. They are located under the dashboard on the driver’s side of a car. Consult your vehicle’s owners’ manual if you are not sure where the OBDII port is located in your car.

Your device may not have established a GPS connection yet. Make sure to test drive your vehicle after plugging in the Trackport.
If the unit is still not showing on the map after your test drive, unplug the device from the OBD port and wait at least 20 seconds before plugging it back in. Make sure that the tracker is securely plugged into the OBD-II port.
Observe the LED lights on the device. The green light will glow solid for about 1 minute. The blue light will then light up and blink every 3 seconds. After that, the green light will begin to blink every second.
• If the green light does not start to blink after a minute, this means that the device is having trouble establishing a GPS signal. Consider moving the vehicle to a different location without any obstructions that may be preventing it from establishing a connection (not parked indoors or near too many surrounding trees or buildings).
• If the blue light blinks rapidly every second instead of every 3 seconds, this means the device is still searching for a cellular network. If the device doesn’t connect, it may mean the area you are in does not have good cellular coverage or the unit is not yet active.
If the LED lights are behaving correctly, go for another test drive. If the unit is still not showing on the map
after your test drive, please call or email our tech support team.

The TrackPort will not provide a battery percentage as it is plugged directly to your car's power source.

Please make sure the tracker is securely plugged into the OBD II port. Place the device on a 20-minute drive. Remember that your device reports in 1-minute intervals so the device needs to be sensing movement for at least a couple of intervals for you to get a report.

GPS devices often drift when reporting their location depending on the surrounding of the GPS device. Every time the device sends a new location, it receives information from the GPS satellites. This calculation can differ slightly and buildings, trees, and the atmosphere can affect the quality of the location that the device provides.

This could be a compatibility concern with the web browser that you are using. We optimized our GPS Platform to function best on widely used web browsers such as Mozilla Firefox and Google Chrome. If you are having problems viewing certain features on our site, we recommend that you view it through Mozilla Firefox. You can download and install it for free at http://www.mozilla.org/en-US/firefox/new/.

Please try to clear the cookies and cache on your phone's internet browser and load the page again. You can also try using another internet browser on your phones such as Dolphin - which is available for free in the iTunes and Google Play store. If you are still having problems, you will need to contact your mobile carrier or phone manufacturer for support. You can alternatively use our free app.

The street view is a feature provided by Google Maps who is our preferred mapping vendor. Google occasionally updates these images on their own.