Please go to Locate.BrickHouseSecurity.com and click "Forgot your password?". Enter your email and user name, which is your email address, then click Reset Password. A password reset link will be sent to you. Check your email and follow the instructions to reset your password and log in.
Your device may not have established a GPS connection yet. If you already test drove with the unit and it is still not tracking:
- Take the device outside.
- Turn off the tracker. (Press the power button twice, holding the button down on the 2nd press until you see the blue LED. )
- Wait 30 seconds and turn it back on.
- Press the SOS button to request a location.
- Check your account to see if the device has updated.