On the GPS login page select “Forgot Password.” Enter the email address that you used when you placed your order and press “Reset Password”. Your email is also your username. Check your email. Follow the instructions to reset your password and log in.
Your device may not have established a GPS connection yet. If you already test drove with the unit and it is still not tracking:
- Take the device outside.
- Turn off the tracker. (Press the power button twice, holding the button down on the 2nd press until you see the blue LED. )
- Wait 30 seconds and turn it back on.
- Press the SOS button to request a location.
- Check your account to see if the device has updated.