At BrickHouse Security we want you to be completely satisfied with your purchase. For your peace of mind, we offer a 30-Day Money Back Guarantee with no questions asked.
Within 30 days, we will gladly issue you a return for a refund, or you may exchange your item for a different product. Beyond that, we have you covered with our standard 90-Day Product Warranty. We’re also excited to announce that we’ve begun offering a new Lifetime Warranty on all BrickHouse products with recurring service.
Need a return?
It's easy with BrickHouse Security:
1. Call our Returns Hotline toll free at 800-654-7966
2. Our support team will email you a return merchandise authorization with return instructions.
3. Send your item back to us and we will process your return once your item has been received.
Standard 90-Day Warranty
Every product is automatically protected for 90 days after your purchase date. That means that if you have a problem, we'll replace your product or provide technical support to resolve the issue.
Any product with recurring service (i.e. GPS Tracking, MORzA Video/Alarms) is automatically covered by our Lifetime Service Warranty. As long as you have active service with us, we will gladly replace or repair any item that is not fully functioning.