Q. There are no videos/photos on the SD card.
A. Your SD card will need to be formatted to 32 FAT. Please review our video tutorials for more information at help.brickhousesecurity.com.
Q. Unable to record or take photos
A. Check storage space! You may need to download or delete some files. You can also check if the SD card is formatted.
Q. Recorded video is blurry
A. Check if the plastic film was removed from the camera lens. You can also
clean the lens to remove possible fingerprints or dust.
Q. Video/photos appear distorted in lighted areas
A. In the menu settings, switch “white balance” to automatic.
Q. Camera is not working or appears to be frozen
A. Remove the SD card and reset your camera. You will also need to possibly format your SD card again.