Why aren’t my videos playing? A video codec is a method of encoding and decoding video so it can be read from and stored on a computer. Many different codecs exist with varying levels of quality and space usage. Windows Media Player is the default player in most Windows pc but it doesn’t have the right codec to play the types of files that the coat hook creates. It has a hard time playing
Why is there no audio? Hidden surveillance cameras aren’t allowed to have audio recordings due to wiretapping laws in the US. You can use an audio recording device separately but it cannot contain video at the same time. To learn more, click here.
Why is my video playback “choppy” or “stuttering.” If this is occurring, try copying the video files to your PC. This problem usually happens when the file is too large to be played back using your USB connection.
After setting the device to record video no files were saved to my SD Card. Make sure the SD card is inserted properly. If the indicator light flashes between red and blue and then powers off, the SD card is not inserted correctly or the SD card may need to be formatted. Please see instructions on how to format SD here: http://l.bhs.net/sd-format.
Please see below for full instructions in the attached copy of the Manual for this device.
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