BrickHouse KeyChain Hidden Cam Manual

Last Updated: Apr 05, 2019 03:10PM EDT



 

Why aren’t my videos playing?

A video codec is a method of encoding and decoding video so it can be read from and stored on a computer.   Many different codecs exist with varying levels of quality and space usage.  Windows Media Player is the default player in most Windows pc but it doesn’t have the right codec to play the types of files that the camera creates. 



How do I play the files back, my media player is giving me a "Missing Codec Error"?
We suggest that you try to use VLC Media Player to play the video files back.  You can easily download it for free online in only a few minutes.  Sometimes Windows Media Player and Quicktime cannot read the file type that this camera records in.

Please go to this website directly:  
http://www.videolan.org/vlc/

Here are links to video tutorials for Windows and Mac:
Windows - 
http://help.brickhousesecurity.com/customer/portal/articles/694436-tutorial-video-installing-vlc-media-player-windows
Mac - http://help.brickhousesecurity.com/customer/portal/articles/694434-tutorial-video-installing-vlc-media-player-mac


Attached below is a user's guide for the BrickHouse KeyChain Hidden Cam, item: 228-BH-CAR-KEY-REC.

 

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