My video appears to have a pink tint to it during daytime videos, what can I do to fix it?
The pink tint on videos or your LCD viewer means the IR filter has been activated for night time mode and there is not enough light present. The easiest way to get it to switch back to daytime when set to auto is to hold it up to a light or towards a window if indoors. You should hear the IR filter move and hear a switch sound when it moves back and forth. If you want it to go back into night time mode, you can simply cover up the light sensor with your hand and it will switch back into night mode. You can also set the IR filter to manual mode.
I've installed the body cam software but my camera is not being recognized.
You must disable driver signature verification before you install the program. You will need to uninstall the program and reinstall it with driver signature verification disabled.
My camera says card full! How do I format my card?
If you are on windows, plug your camera into your PC and navigate to "My Computer" or "This PC". You should see your body camera's assigned drive letter. Usually, D, E, or F. Depending on how many devices are connected to your computer. Right click on the drive letter assigned to your body camera and select "Format" towards the bottom. Another window will pop up showing you the settings available to format your device. Make sure the "File System" is set to fat32 if your camera is a 32GB model or smaller or exFAT if your camera is 64GB or larger. Enable "Quick Format" and then press "Start". Your device is now formatted.
What is the difference between software mode and password mode in the cameras menu system?
USB Mode: The password mode allows you to transfer files directly to your PC via USB when the device's password is entered.
Software Mode: The software mode allows you to lock down all the advanced functions of the camera except for recording videos, taking photos or audio files by the end user. Ideal for departments that do not want the end user to change camera settings.
How do I view the files I have recorded?
You can view the files directly on the device, using the HDMI to view on a TV or transferring the files via USB to a PC. Note: If your camera is in police software mode you will have to use the police software.
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