Why aren’t my videos playing?
A video codec is a method of encoding and decoding video so it can be read from and stored on a computer. Many different codecs exist with varying levels of quality and space usage. Windows Media Player is the default player in most Windows pc but it doesn’t have the right codec to play the types of files that the camera creates.
How do I play the files back, my media player is giving me a "Missing Codec Error"?
We suggest that you try to use VLC Media Player to play the video files back. You can easily download it for free online in only a few minutes. Sometimes Windows Media Player and Quicktime cannot read the file type that this camera records in.
Please go to this website directly: http://www.videolan.org/vlc/
Here are links to video tutorials for Windows and Mac:
Windows - http://help.brickhousesecurity.com/customer/portal/articles/694436-tutorial-video-installing-vlc-media-player-windows
Mac - http://help.brickhousesecurity.com/customer/portal/articles/694434-tutorial-video-installing-vlc-media-player-mac
Why is there no audio?
Hidden surveillance cameras aren’t allowed to have audio recordings due to wiretapping laws in the US. You can use an audio recording device separately but it cannot contain video at the same time. To learn more, click here.
Please see below for full instructions in the attached copy of the User Guide for this device.