Why is the backlight on my LCD Screen dim?
Your device is on low battery; charge it with the included cable.
What do I do if the Device Hotspot/WiFi signal does not appear in my WiFi Menu?
Power down the device and remove the battery.
Place the battery back in the device and power it on using the included cable. Press and hold the reset button for 5 seconds; the indicator light will flicker and then disappear. The Red Indicator light will come back solid red.
Wait for 2 to 3 minutes for the device HotSpot/WiFi to transmit a signal, and then continue the setup as instructed above.
I forgot my password. How do I reset it?
You will have to reset the device to factory settings; press the reset key for 5 seconds, delete the camera in the Pro iCam app and re-add it.
My video is not loading; it shows that the camera is online but the feed is buffering.
Depending on your internet speed it may take the device up to 30 seconds to load your live video feed. If you change the resolution to 480p your video will load a lot quicker. Problem: There is only one user logged in but it is showing two. Solution: You will have to reset the device to factory settings; press the reset key for 5 seconds, delete the camera in the Pro iCam app and re-add it.
The camera is not holding my WiFi settings and continues to show that the camera is offline. How do I fix this?
Make sure your camera’s SSID password was entered correctly. Also, ensure that the camera is no further than 80 feet from your router. The range is important in order to have a stable connection.