How do I activate my device? How do I turn it on? All of our Devices ship out already activated. You simply need to log into our Platform site (gps.brickhousesecurity.com) with the login information that will be emailed to you. If you haven’t received your email yet then the programmers are in the process of making your acct and you will receive it as soon as they are done. Please also check your spam filters in your email address to be on the safe side.
Important Note: This GPS device requires power for up to 24 hours to complete the activation and initialization process to connect to the Verizon cellular network. Please take this device on a drive after that time frame to see tracking.
What happens when my car turns off? Will this stop tracking? This device is designed to be powered by your car's battery. When the car’s ignition is turned off, the device will track once per hour. When the ignition is turned back on and the car starts to move, it will track once every 1 minute of motion.
How do I install this device? We suggest that you take this device to a mechanic who is familiar with installing these types of devices or car stereos. They will need to make sure that it is wired correctly according to our wiring diagram included in the manual.
Where do I place the antenna for this device? We suggest placing the antenna inside of the plastic area of the dashboard inside the car. It will be able to receive a GPS signal without interference. Make sure there is no metal surrounding or blocking the antenna and that it is not sitting on any electrical components such as a radio.
Why isn't my device tracking? Please make sure that the device was wired correctly according to the wiring diagram. The wires must be hooked up correctly or it may not function as it should. You also want to check the external antenna placement as well.
--Gps.brickhousesecurity.com Frequently Asked Questions-- Please click on a question below to be brought to that article.
How do I log into my tracking site?
By the time you receive your device in the mail you should have already received an email with our website URL and your username and your password. Simply go to gps.brickhousesecurity.com and then enter that information and click on the LOGIN button. You can also go to our main site. www.brickhousesecurity.com and click on LOGIN in the upper right of the page.
Please note if your unit was purchased prior to 7/5/15 it may not currently be compatible with the Trackview app. Please contact our support team at 800-654-7966 to inquire about upgrading your account to support the Trackview App.
How can I change my password or username?
In the upper right section of the header near the Logout link, it will state Welcome and your name. If you click on your name you will have the option to change your password. If you have forgotten your password and cannot login simply click on the Forgot Password link. The site will ask for your username that you were assigned and your email address.
The username cannot be changed, it is automatically generated for record keeping purposes.
What do all these colors points/dots on my map mean?
When viewing the history (breadcrumbs) of a device there is a difference to the status of the for each icon that is shown. The green and white arrow icon will show the direction of travel while moving. The stop sign shows when the device made a 0mph locate or was stopped. Other color icons can represent if there was a particular alert triggered (Example: The target entered or left a geofence zone) at that location.
What is the Live Tracker Window?
The “Live Tracker” button will open up a separate window displaying your device’s location, as well as allow you to see past locations. Using the drop-down boxes on the bottom right of the window, you can adjust how often your screen refreshes and how many locations will appear on the screen. The counter on the bottom left of the window displays how long it will be until your screen refreshes.
The “Set Refresh” is only to refresh the tracking page on your screen and will not affect the tracker itself and how often it locates on the map.
What is a Report?
Reports are a way to get the historical information for the devices out of the platform in an easy to understand list-like format.
How do I run a Report?
The reports can be opened from the menu bar at the bottom of the page. There are 4 different report types: Start/Stop, Alert History, Full History, and Frequent Visits. All reports have the ability to select the device (if there are multiples) and a date range to report.
How can I print this information out so I save it or email it?
Yes, reports can be saved as Microsoft Excel documents that can be used as any other document. These documents can be saved, emailed and printed. Simply click on the tiny Microsoft Excel symbol where it appears and choose where to save your report on your computer.
How do I see where my target was on a certain date in the past?
This can be done through a report. Use the Full History report and search for the day that you would like to find the location of the device. Each time that the device reports this time will show on the report with the address of the device. This address can also be selected to show within Google Maps by clicking on it.
What is a Geofence?
A geofence is a defined boundary area that allows alerts to be triggered when a GPS device passed in our out of this area. Within the platform, geofences can be created that are circular, polygon or the path of a route.
How do I set up a Geofence?
From the Menu bar at the bottom of the page, select the Geofence button under the Alerts section. From within the Geofence Alert setup select the 'Create New Geofence' tab at the top of the page. Within the map view move and zoom the map to the desired location that the geofence will be created. Select which type of geofence to create next to 'Map Control'
Circle - To draw a Circle click on the map. Hold down and drag the radius out.
Polygon - To draw a Polygon click on the map. Click to create each vertice.
Route - To draw a Route click on the map. Click to create each turn.
The clear button can be used at any time to start over with the creation of a new geofence. After the geofence has been created on the map, name the Geofence. The Route Buffer provides an area around Route geofences, otherwise, the area would be a single line. The description field is optional and any information about this geofence can be entered. Once completed select the 'Save' button at the lower right of the page.
The tracker must locate within the geofence in order to send out an alert. Make sure that you make your geofence large enough so that your tracker can locate in it. We do not generally suggest making a geofence around just a driveway or single house, but rather the block that the house is on.
Can I have the location of my tracker sent to me via email or text message automatically? How?
There is the ability of the platform to send email notifications when alerts are generated in the system. These alerts can include geofence, speed, panic, and battery. There is also the ability to use your mobile device to view the location of the tracker at any time. To set up these alerts select the type of alert from the Alerts section of the Menu bar at the bottom of the page. Then select the device to set up by checking next to the name. Select which days to activate the alert along with a start and end time if needed. Enter an email address or cell phone number by selecting the plus sign next to email address. If using a cell phone number select the network carrier and press the done button. Once all settings have been configured, select the Save button at the bottom of the Alert page.
"Generated Excessive Speed at 12/06/2011 8:01:09 AM Message Received at 12/06/2011 1:01:09 PMUTC Excessive Speed:70 mph Last known position lon:-49.084503 Lat:67.707080 Co Rd 705, New York, NY, United States"
My tracker shows several different reports within a 5 block radius. Why? Is this accurate?
GPS devices often "drift" when reporting their location and this can depend on the surrounding of the GPS device. Every time the device sends a new location it has to receive information from the GPS Satellites and this calculation can differ slightly. The surrounding such as building, trees and the atmosphere can affect the quality of the location that the device provides.
My page is loading weird! Why is some information not displaying?
This could be a compatibility concern with the web browser that you are viewing gps.brickhousesecurity.com on. We have optimized our GPS Platform to display its best on the most widely used web browsers such as Mozilla Firefox and Google Chrome. If you are having problems viewing certain features on our site we recommend that you view it through Mozilla Firefox. You can download and install it for free at http://www.mozilla.org/en-US/firefox/new/
Why is the mobile site not loading on my phone or tablet, but I can see it on my PC? Please try to clear the cookies and cache on your phone's internet browser and load the page again. You can also try using another internet browser on your phones such as Dolphin - which is available for free in the iTunes and Google Play store. If you are still having problems, you will need to contact your mobile carrier or phone manufacturer for support. You can alternatively use our Apple app.
My street view map is old! How can I get this updated?
The street view is a feature that is provided by Google Maps who is our preferred mapping vendor. Google occasionally updates these images on their own.
BEFORE CALLING SUPPORT :
The Red LED on your Livewire Vehicle Tracker flashes in 2-digit codes to help you troubleshoot issues
Roughly speaking, the first digit tells you what general area is having a problem (hardware, modem, GPS, et al). The second digit gives specific error information. Since there can be more than one error condition at a time, the device rotates through the error codes (for example, both the GPS is not tracking a satellite and the modem is not registered).
Example: 3 Flashes followed by 4 Flashes would be code 3-4.
Have this information with you and preferably have access to the device before you contact us for support, so tech support can effectively troubleshoot.
BrickHouse Security is the industry's premier supplier of security and surveillance
solutions. As a recognized authority in GPS tracking, hidden cameras, cell phone/PC
monitoring, video surveillance and counter surveillance, we help our customers use
technology to get the clarity they need. We proudly serve consumers, businesses of
all sizes and the law enforcement community. When you need to know, BrickHouse has