Support Center

Spark Nano Rental - Frequently Asked Questions.

Last Updated: May 15, 2013 01:40PM EDT
--DEVICE RELATED--


What do I do with my Spark Nano Rental as soon as I receive it?
We recommend the device be charged via the AC adapter that is included with it for a minimum of 4 hours.  Then power the device by holding down the button on the top of the device for 3-4 seconds.  You will see a light flashing to indicate the device powering on and then attempting to connect with the network.  Please take the device with you and place it somewhere with a clear view of the sky.   It also helps to take the device on a drive more than 30 minutes.

 
What do all of these flashing light indicators mean?
There is a simple diagram and explanation in our Spark Nano Rental Manual.


How do I know if my Spark Nano Rental is charging?
There will be a red LED light flashing on the front face of the device.

 
How do I activate my device?
All of our Spark Nano Rental Devices ship out already activated.  You simply need to log into our Platform site (http://www.track.bhs.net) with the login information that will be emailed to you.


How long will my battery last?  How often will they track?
The battery should last around 4-5 days after being fully charged  The device will attempt to track every 5 minutes regardless of the device moving or being indoors/outdoors or not.
 
 
--SITE RELATED--

 
How do I log into my tracking site?
By the time you receive your device in the mail you should have already received an email with our website URL and your user name and your password.  Simply go to http://track.bhs.net and then enter that information and click on the LOGIN button.


What do all these colors points/dots on my map mean?   When viewing the history (breadcrumbs) of a device there is a difference to the status of the for each icon that is shown.  The arrow icon will show the direction of travel while moving.  The stop sign shows that the device was stopped at that point.  Other color icons can represent if there was a particular alert (Example:  The target entered or left a geofence zone)  at that location.


What's a Breadcrumb trail? 
A breadcrumb trail is the historical path that a device has taken.  Think of this as if the device left "breadcrumbs" during the travel and these "breadcrumbs" can be reviewed at a later date to see the path.



What is a Report?  
Reports are a way to get the the historical information for the devices out of the platform in an easy to understand format.



How do a run a Report?  
The reports can be opened from the menu bar at the bottom of the page.  There are 4 different report types: Start/Stop, Alert History, Full History, and Frequent Visits.  All reports have the ability to select the user and time period for the alert.



What is a Geofence? 
A geofence is a defined boundary area  that allow alerts to be triggered when a GPS device passed in our out of this area.  Within the platform geofences can be created that are circular, polygon or the path of a route.



How do I set up a Geofence?  
From the Menu bar at the bottom of the page, select the Geofence button under the Alerts section.  From within the Geofence Alert setup select the 'Create New Geofence' tab at the top of the page.  Within the map view move and zoom the map to the desired location that the geofence will be created.  Select which type of geofence to create next to 'Map Control'     

Circle - To draw a Circle click on the map. Hold down and drag the radius out.
Polygon - To draw a Polygon click on the map. Click to create each vertice.
Route - To draw a Route click on the map. Click to create each turn.

The clear button can be used at any time to start over with the creation of a new geofence.  After the geofence has been created on the map, name the Geofence.  The Route Buffer provides an area around Route geofences, otherwise the area would be a single line.  The description field is optional and any information about this geofence can be entered.  Once completed select the 'Save' button at the lower right of the page.


Can I have the location of my tracker sent to me via email or text message automatically?   How? 
There is the ability of the platform to send email notifications when alerts are generated in the system.  These alerts can include geofence, speed, panic and motion.  There is also the ability to use your mobile device to view the location of the tracker at any time.To setup these alerts select the type of alert from the Alerts section of the Menu bar at the bottom of the page.  Then select the device to set up by checking next to the name.  Select which days to active the alert along with a start and end time if needed.  Enter an email address or cell phone number by selecting the plus sign next to email address.  If using a cell phone number select the network carrier and press the done button.  Once all settings have been configured select the Save button at the bottom of the Alert page.


How do I see where my target was on a certain date in the past? 
This can be done through a report.  Use the Full History report and search for the day that you would like to find the location of the device.  Each time that the device reports this time will show on the report with the address of the device.  This address can also be selected to show within Google Maps by clicking on it.



How long will this site hold my history?  How far back can I see?
The platform currently saves the device history for 90 days
due to storage space concerns.  We recommend that you export the reports to Excel files and save them to reduce the chances of losing old tracking data permanently.


How can I print this information out so I save it or email it? 
Yes, reports can be saved as Microsoft Excel documents that can be used as any other document.  These documents can be saved, emailed and printed.
Simply click on the tiny Excel symbol where it appears. 



--TROUBLESHOOTING--


My tracker shows several different reports within a 5 block radius.   Why?  Is this accurate?  
GPS devices often "drift" when reporting their location and this can depend on the surrounding of the GPS device.  Every time the device sends a new location it has to receive information form the GPS Satellites and this calculation can differ slightly.  The surrounding such as building, trees and the atmosphere can affect the quality of the location that the device provides.



My page is loading weird!  Why is some information not displaying?
This could be a compatability concern with the web browser that you are viewing Track.BHS.net on.  We have optimized our GPS Platform to display its best on the most widely used web browsers such as Mozilla Firefox and Google Chrome.  If you are having problems viewing certain features on our site we recommend that you view it through Mozilla Firefox.  You can download and install it for free at http://www.mozilla.org/en-US/firefox/new/


My streetview map is old!  How can I get this updated?   
The streetview is a feature that is provided by Google Maps who is our preferred mapping vendor.  Google occasionally updates these images on their own.



How can I provide feedback?
You can let us know how you feel about our rental program by emailing us at support@brickhousesecurity.com.  Simply title the email: TRACK.BHS.NET Feedback to ensure your feedback gets heard as soon as we can.  We thank you for the time.
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