ReelTime Hidden Cam Alarm Clock Frequently Asked Questions

Last Updated: Nov 02, 2017 03:45PM EDT
My clock keeps flashing between the time and the date. How do I turn that off?

That is a default setting for the standard time that cannot be changed.  If you use military time on the display it will only display the time and not flash to the date.


I'm trying to set this up on my brand new laptop why isn't it working?

This can only be set up on Windows 2000, Windows XP, Windows Vista and Windows 7.


Can I use Mozilla Firefox or Google Chrome to set this up?

No, only Internet Explorer will work.


What is the max micro SD card size I can use in my ReelTime Hidden Cam Alarm Clock


32GB Micro SD card is the maximum size you can use in this camera.


I think I downloaded the wrong mobile app.  Which one is correct?

You need to search in your app store for "P2P IPCamera" specifically or you may install software from a different manufacturer.  This screenshot below shows what exactly they look like for Android and then for Apple.





What is the default password for the desktop application?
The username and password for the desktop setup is admin.  We recommend that you change this password for security purposes and write it down someplace secure as we will not have access to that information.  If you forget your password there is an option to have it reset in the software and it will email you the password. 



What is the default password for the mobile app?
The default password for the mobile app is 000000.  We recommend that you change this password for security purposes and write it down someplace secure as we will not have access to that information. 



What is a QR Code? 
A QR code is a barcode.  You can scan these barcodes using an app on your smartphone usually.  It looks similar to this:



Where can I edit my camera settings in the mobile app like changing my app password, changing the camera name or format my SD card?

In your mobile app click on the camera and then click on the settings button.  For Apple devices, this will be a blue arrow and for Android, it will be a gray arrow. See the screenshot for examples below.




Can I view my videos on multiple mobile devices?

Yes.  As long as you remember what your login information is you can installed the P2P software on any compatible mobile device (iPad, iPhone, and Android) you can see your videos.



The desktop app won't take my password or the Mobile app won't take my password. 

Use the reset button the side of the camera with a pin. Hold the button down for a second and try to set everything up again from the start.


 
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