SVAT Video Camera & DVR FAQs

Last Updated: Nov 02, 2017 03:11PM EDT
WIRED DVR FAQs
 
How do I set up my DVR for viewing on my internal network?

To view your DVR online you must first connect your DVR to a router
  • Power off the DVR by removing the power cable from the back of the DVR
  • Connect the included network cable to the back of the DVR in the Ethernet port (LAN), then connect the other end of the network cable to an available port on the router
  •  Power on the DVR by reconnecting the power cable to the back of the DVR
  • You will then need to locate your DVR's IP address. By default, the DVR IP mode is set to DHCP. This means the DVR will automatically retrieve an IP address from the router that it is connected to. Unless your network requires a static IP address leave the DVR IP mode set as DHCP.
  • From the MAIN MENU, select NETWORK. Write down your IP Address, CLIENT PORT, HTTP PORT, and GATEWAY. This information will be used in the next steps to view the DVR on your computer as well as for viewing the DVR over the Internet.
  • If your router does not support DHCP, contact your network administrator to supply you with the proper IP information. If the DVR needs to store PPPoE (DSL/ADSL) settings contact your Internet Service Provider for the proper IP address settings.
  • Ensure that the computer is installed with the necessary ActiveX controls (these steps are listed in your user manual), and you are now ready to start viewing the DVR using your computer.
  • Open Internet Explorer on a Windows computer and Safari on an Apple computer. Type the IP Address of the DVR into the address bar using the following format: http:// and the IP Address found in the Network menu of the DVR then press ENTER.
  • By default, the DVR will require a user to input a User Name and password before being able to view the DVR online. The default User Name is admin and the Password is 123456

How do I view my DVR away from the DVR’s location?
 
  • www.Portforward.com has a wealth of information that is beneficial in creating port forwarding rules.
  • If you cannot find your exact router, select one that is similar to your router or made by the same company.
  • Once you select a router an advertisement will appear – Click 'Close [x]' in the top right corner.
  • On the next page, there is a list of programs that require port forwarding. Scroll to your SVAT model to receive instructions on setting port forwarding rules and follow the step-by-step instructions. Be sure to use the set ports on the DVR (Default = Port 80, 9000 and 18004).
  • The instructions will guide you through the port forwarding process from start to finish. Your router may require a username and password. If you do not know this, you may have to contact your Internet Service Provider.
  • Once you have completed port forwarding, you will need to ensure your ports are open. To check your ports go to www.canyouseeme.org enter each port and click "Check", you want to see a success message, if all have failed, ensure your port forward rules were entered correctly.
  • If your router is connected to a modem you will need to also set port forwarding rules within your modem, these instructions can also be found on www.portforward.com. The IP Address will be one the modem assigns your router. Please contact your Internet Service Provider if you do not know how to find this.
  • Once port forward is successfully completed you can now access your DVR from an external location. To do so enter your external IP address into a supported web browser and enter your username and password to log in.
  • If you set your HTTP port to something other than port 80, you will be required to add this at the end of your external IP address to connect. As an example, if you set your HTTP port to port 8080, you would be required to use an address that looks similar to the following: http://72.54.12.1:8080

How do I view my DVR on my Smartphone?

Our DVRs are compatible with iPhone®, BlackBerry®, and Android® operating systems. Before you can access your DVR on a mobile phone you must make sure that the DVR has the proper network settings, has been port forwarded, and that you have the proper viewing software on your phone.

The app used by most DVRs is called ASee and is free of charge and is found in your App stores. Once downloaded onto your phone you will be asked for your IP Address, mobile username, and password (found and edited in the Mobile menu within your DVR). Please note this app will allow you to view LIVE footage on one camera at a time.

If connected through Wi-Fi on the same network as your DVR your IP Address within your mobile phone app will need to be edited to your internal IP Address. When connected to your cellular network or connected to a different network your external IP Address must be used.
 
GENERAL DVR FAQS
What are the proper steps for installing my SVAT DVR?

There are a few things to consider before installation:
 
  • The camera should be installed between 8 to13 ft above the area to be monitored.
  • Ensure that the camera is installed NO MORE than 100 ft away from the monitor’s position to maintain a strong signal between the camera and monitor
  • Before mounting the camera ensure there are no obstructions in the camera’s view. Place the camera in the most strategic place where it can provide detailed video of your home or business. Having the camera in the open for people to see can help deter criminals. To cover large, dark area such as backyards, garages, and driveways place the camera in a strategic location, such as on the roof or deck.
  • Ensure that the camera is positioned to avoid glare. Be sure to position camera away from direct sunlight or indoor lighting. For best results, light in front of the camera should be around the same brightness as the light around the area or object being monitored.
  • Decide whether the camera will be wall-mounted, or mounted on a desk/tabletop. We recommend that the mount is secured using the included screws and hardware for all installations.
  
How do I adjust my DVR’s recording settings?

You can set your receiver to record manually, record all motion detected or record during a set schedule. To set your receiver to record manually:
1.      Press the manual record button. Pressing this button will prompt your receiver to constantly record.
2.      Pressing it again during recording will stop the recording. 
The “Manual Record” light will be lit up when the manual record is on and turned off when it is stopped.
To set your receiver to record all motion detected:
1.      Press the motion record button to have the receiver prompt recording whenever motion is detected.
2.      To turn off motion record, press the motion record button again.
The “Motion Record” light will be lit when motion record is on and unlit when it is stopped.


To set your receiver to record based on a schedule:

The other record functions overtake the schedule record. As long as manual and motion are turned off and schedule record is turned on, your receiver will record based on the scheduled settings that you provided. Therefore, to record based on your set schedule; ensure that all other recording modes (motion and manual) are stopped and that the scheduled recording is turned on. Turning on manual or motion record will stop the schedule record.

CAMERA FAQS
My camera is showing Video Loss. How can I restore my camera’s video?
 
There are a number of reasons why you may be experiencing video loss. The following troubleshooting steps will allow you to find the root cause so you may take the appropriate steps to correct it.
 
  • To start please ensure your cameras are properly connected to the DVR and power supply. You can confirm the cameras are receiving power by cupping your hands over the lens. If the red LED lights come on the cameras are receiving power.
  • Should your cameras not receive power; the cause can be the power adapter or the 4 to 1 power squid (this is a cable that connects 4 cameras to 1 power adapter). Please remove the power squid and connect each camera directly to the power supply. If the issue continues your power supply would need to be replaced, however, if the cameras will power on individually you will require a replacement power squid.
  • The second step is to determine if the issue is with the port/channel on the DVR, the camera cable or the camera itself. You can do this by switching the camera with video loss with one that has video. Then repeat this process with the cables and the channels on the back of the DVR. The video loss will follow either the cable, the camera or remain on a certain channel and replacement would be needed.
  • You may report your video loss by visiting http://www.svat.com/contact.php and creating a case. A customer support representative will respond to your inquiry within 2-3 business days. Please ensure you include troubleshooting steps and results in the comments section. For warranty repairs or replacements you may be asked to provide a copy of your proof of purchase.



If you need more assistance please contact SVAT technical support through their Live Chat at http://svat.com 
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